Terms and Conditions

VIA is designed for insurance agency owners, team members, and industry professionals. By creating an account, you confirm that:

• You are at least 18 years old

• You are affiliated with an insurance agency or related business

• All information you provide is accurate and current

• Individual Users: Insurance agents and team members

• Founders: Approved consultants and trainers who provide content and resources

• Agency Teams: Groups of users from the same agency

• Account information (name, email, agency affiliation, role)

• Activity on the platform (content viewed, connections made, participation in discussions)

• Content you create or upload (posts, comments, messages, files)

• To provide platform services and features

• To connect you with founders and other users

• To improve the platform and user experience

• To send notifications and updates related to your subscriptions

Posts, comments, and messages within public forums are visible to other platform users. Private messages are only visible to intended recipients. We may use aggregated, anonymized data for analytics and platform improvements.

You are responsible for:

• Maintaining confidential login credentials

• All activity under your account

• Notifying us immediately of unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in harmful behavior.

VIA operates on a subscription model. You subscribe to individual founders and gain access to their content, resources, and community.

• Each founder sets their own subscription price

• You can subscribe to multiple founders

• Subscriptions renew automatically unless canceled

• Payment is processed through our secure payment processor

• You authorize recurring charges for active subscriptions

• Prices are subject to change with 30 days' notice

Some founders may offer free trials. You won't be charged until the trial period ends unless you cancel before then.

You may cancel your subscription to any founder at any time through your account settings. Cancellation takes effect at the end of your current billing period.

Subscription fees are generally non-refundable. If you experience technical issues preventing access, contact us at support@viatheway.com and we'll work with you to resolve it. Refund requests are handled case-by-case at our discretion.

If you close your VIA account, all active subscriptions will be canceled. You remain responsible for any charges incurred before cancellation.

Founders retain ownership of the content they upload (videos, documents, templates, guides, posts).

By uploading content to VIA, founders grant us a license to:

• Host, display, and distribute their content on the platform

• Allow subscribed users to access and download materials

• Promote their content in marketing materials

Founders are responsible for ensuring their content is accurate and lawful, free from plagiarism or copyright infringement, and appropriate for a professional audience.

Founder compensation terms are outlined in separate agreements between founders and VIA.

Users may post comments, questions, discussions, and resources in community forums and feeds.

By posting on VIA, you grant us permission to display, distribute, and use your content in connection with the platform. You retain ownership of your content.

You agree not to post content that:

• Is illegal, harmful, threatening, or abusive

• Infringes on intellectual property rights

• Contains spam, advertising, or solicitations

• Harasses or discriminates against others

• Contains viruses or malicious code

We reserve the right to remove content and suspend users who violate these standards.

All content on VIA — including design, logos, software, and platform features — belongs to VIA, The Way LLC or our licensors and is protected by copyright law.

Content created by founders belongs to those founders. You may use this content for your personal or agency use as permitted by your subscription, but you may not:

• Resell or redistribute founder content

• Share login credentials with non-subscribers

• Use content to create competing training programs

• Remove attribution or copyright notices

You retain ownership of content you post, but you give VIA permission to display it on the platform.

When networking:

• Be respectful and professional

• Don't spam or solicit excessively

• Respect confidentiality and competitive boundaries

• Don't share sensitive customer information

• Do not share trade secret information of your company

Private messages are between sender and recipient. We don't monitor private messages unless flagged for abuse.

Groups may be public or private. Respect group rules and moderators.

Subscribed users can access live events hosted by their subscribed founders.

Live events happen in real-time; recordings may not be available. Founders determine event format, schedule, and access rules. We're not responsible if you miss a live event.

Participants must behave professionally during live events. Disruptive behavior may result in removal and account suspension.

Agency owners can create team accounts and manage member access.

• Agency admins can add/remove team members

• Admins control which founders their team can access

• Team members' activity may be visible to agency admins

Agency owners are responsible for all charges associated with their team's subscriptions.

We may send you account and subscription updates, new content alerts from subscribed founders, community activity notifications, and platform announcements.

You can opt out of promotional emails but will still receive essential account notifications.

We strive to respond to support requests within 48 business hours.

You may close your account at any time. Active subscriptions will be canceled at the end of the current billing period.

We may suspend or terminate your account if you violate these Terms, engage in harmful or abusive behavior, fail to pay subscription fees, or use the platform for illegal purposes. We may terminate accounts at any time for any reason, with or without notice.