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Hayk Tadevosyan

Nov 4, 2026 · 8:44 PM

announcement

You Can’t Build a Strong Team Without Clear Expectations

People perform better when they understand exactly what’s expected of them. It sounds simple, but think about how often we assume our team knows what success looks like. We tell someone to follow up w

Scott Smith

Nov 4, 2026 · 1:12 PM

question

Budget Backwards

Most agents build a budget like this: take what came in, subtract what went out, and whatever is left is what you get paid. I teach it the other way. Start with your revenue. Take out what you want to

Suzy Saxton

Nov 3, 2026 · 5:37 PM

announcement

The Why Behind the What – Part 15

Why Life Insurance Conversations Are Really Love Conversations Life insurance can be an uncomfortable conversation. I understand why. Nobody wants to sit around imagining their own death. But I've nev

Hayk Tadevosyan

Nov 2, 2026 · 8:41 PM

announcement

Your Best Producers Can Help Develop Your Next Best Producers

One of the things I value most is giving team members opportunities to learn from people who are consistently producing results. Because sometimes hearing something from another team member makes a bi

Scott Smith

Nov 2, 2026 · 7:11 PM

question

Discussion Starter: Your signature Play

We’re two months from the end of the year. This is when a lot of agents start chasing every idea they heard at a conference. I’d ask you the opposite question. What’s the one thing your office does ev

Scott Smith

Oct 29, 2026 · 1:56 PM

question

What are your three words?

What three words do you own? Before insurance, I spent years in the grocery business. One lesson stuck with me: you can’t be everything to everyone. You find two or three things you will OWN in your m

Hayk Tadevosyan

Oct 28, 2026 · 7:40 PM

announcement

Don’t Wait Until the End of the Month to Find Out What’s Wrong

One mistake I think agency owners can make is waiting until the end of the month to evaluate performance. By then, there’s not much you can do to change what happened. That’s why I like looking at the

Suzy Saxton

Oct 28, 2026 · 4:32 PM

announcement

The Why Behind the What – Part 14

There are some conversations you never want to have for the first time after something bad happens. "What does my policy cover?" "Is my deductible really that high?" "Do I have enough coverage?" "Why

Scott Smith

Oct 28, 2026 · 1:55 PM

short

Flip Your Budget Math

Flip your budget math Most agents build a budget like this: take gross commission, subtract expenses, and whatever’s left is your income. That’s backwards. When you do it that way, you get paid last,

Hayk Tadevosyan

Oct 26, 2026 · 7:38 PM

announcement

Confidence Comes From Practice, Not Just Experience

I see this with new team members all the time. They’re nervous about calling customers, asking questions, or handling objections. And I understand why. Nobody wants to sound like they don’t know what

Scott Smith

Oct 26, 2026 · 12:54 PM

discussion

Should a day off be earned?

In my offices, the four-day workweek isn’t a perk. It’s earned. Hit 45 policies in a month and you get a four-day week the following month. Inside sales earns it at 27. Service gets it unless they’re

Hayk Tadevosyan

Oct 23, 2026 · 7:36 PM

announcement

Your Service Team Can Be One of Your Biggest Growth Opportunities

I think sometimes we underestimate the impact our service team can have on agency growth. Think about how many conversations they have with existing customers every single day. Someone calls to replac

Suzy Saxton

Oct 22, 2026 · 4:30 PM

announcement

The Why Behind the What – Part 13

Why Price Shouldn’t Be the First Conversation "How much is it?" It's a completely reasonable question. We all ask it. But when it comes to insurance, there's another question that needs to be answered

Hayk Tadevosyan

Oct 21, 2026 · 7:28 PM

announcement

Stop Expecting New Hires to Figure It Out

When you hire someone new, it’s easy to forget how overwhelming those first few weeks can be. We expect them to learn the systems, understand insurance products, talk to customers, handle objections,

Suzy Saxton

Oct 20, 2026 · 4:27 PM

announcement

Why We Don’t Make the Decision for the Customer

Why We Don’t Make the Decision for the Customer Have you ever looked at a customer's situation and thought: "They'll never pay for that." "They won't be interested." "That's probably too expensive for

Hayk Tadevosyan

Oct 19, 2026 · 7:27 PM

announcement

Your Team Can’t Improve What You Don’t Coach

One thing I’ve learned over the years is that you can’t just tell your team what you expect and assume it’s going to happen. You have to coach around those expectations consistently. If someone isn’t

Hayk Tadevosyan

Oct 16, 2026 · 7:23 PM

announcement

If You Want to Scale, You Have to Specialize.

When you first start your agency, you do everything. You answer phones, service customers, sell policies, schedule appointments, handle paperwork, and sometimes even clean the floors. Not necessarily

Scott Smith

Oct 15, 2026 · 11:54 AM

short

In the absence of value, PRICE wins.

Every agent has heard it: “I found it cheaper online.” When that happens, it usually isn’t about price. It means we never showed them anything else to weigh it against. In the absence of value, price

Hayk Tadevosyan

Oct 14, 2026 · 7:20 PM

announcement

The Secret to Increasing Sales Is Simpler Than You Think

I get asked all the time, “What’s the secret to increasing sales?” Most expect some complicated strategy or a new way to generate leads. But one of the biggest changes we made was actually pretty simp

Suzy Saxton

Oct 14, 2026 · 4:01 PM

announcement

The Why Behind the What - Part 11

Why We Ask the Questions We Ask "Why do you need to know that?" If you've worked in insurance long enough, you've probably heard that question. Why are you asking about my income? Why do you need to k

Scott Smith

Oct 14, 2026 · 1:53 PM

short

Get the first 10 out of the way

Sales is the transfer of confidence. The problem is, the first ten times you try something new, you won’t have much confidence to transfer. A new script, a new ask, a new call list. The first ten feel

Scott Smith

Oct 12, 2026 · 11:52 AM

short

Find your Three Words

Before insurance, I was in the grocery business. One thing that business taught me: you can’t be everything to everybody. You find two or three things you will own in your market, and you own them. My

Hayk Tadevosyan

Oct 5, 2026 · 8:57 PM

announcement

Growth Usually Feels Uncomfortable First

If you’re trying to get better at something, there is usually a period where you don’t feel very good at it. That’s normal. The first referral ask may feel awkward. Your first life conversation may no

Scott Smith

Oct 3, 2026 · 1:42 PM

short

A lesson In Perspective

A Lesson in Perspective I learned something in high school from then-President Ronald Reagan that has helped me become more emotionally resilient over the years. After surgery to remove a tumor, he wa

Hayk Tadevosyan

Oct 2, 2026 · 8:57 PM

announcement

Know Why You’re Doing It

We talk a lot about goals. How much do you want to produce? How many apps do you want? Where do you want to be by the end of the year? Those are important questions. But I think there’s another questi

Hayk Tadevosyan

Sep 30, 2026 · 8:55 PM

announcement

Your Mindset Shows Up When Things Aren’t Going Well

Anybody can feel confident when things are going well. You’re closing business, customers are saying yes, your numbers look good, and you feel like you can’t miss. Mindset becomes much more important

Scott Smith

Sep 30, 2026 · 1:40 PM

short

Cheap Insurance Usually Costs More

When people bring up price, I like to bring up this article: Cheap Insurance Usually Costs More Let’s talk business today. To quote the old Sesame Street song, “One of these things is not like the oth

Hayk Tadevosyan

Sep 28, 2026 · 8:53 PM

announcement

Your Strongest People Still Need Coaching

When somebody is struggling, it’s natural to spend more time with them. They need help. They have questions. Their numbers may need attention. But one thing leaders have to be careful about is acciden

Scott Smith

Sep 28, 2026 · 1:37 PM

short

The Art of the Sale

The Art of the Sale: It’s Everything Before the Close I was a good guy in high school—but let’s be honest, there were better students, better athletes, and better-looking guys around. So my undefeated

Scott Smith

Sep 27, 2026 · 1:37 AM

short

Why some people get paid more

Why Some People Get Paid More A parable from India tells of a wealthy magnate with many servants. One day, a servant came to him, frustrated: “Why is he paid more than me?” The magnate replied: “I’ll

Hayk Tadevosyan

Sep 25, 2026 · 8:52 PM

announcement

People Perform Better When They Know What “Good” Looks Like

Sometimes we tell people: “You need to work harder.” “You need more activity.” “You need better follow-up.” “You need to have better conversations.” But what does that actually mean? One thing I’ve le

Hayk Tadevosyan

Sep 23, 2026 · 8:51 PM

announcement

You Don’t Need a Perfect Script

Scripts can be really helpful, especially when you’re new. They give you structure. They help you remember the questions you should ask and give you somewhere to go when you’re nervous. But the script

Scott Smith

Sep 23, 2026 · 1:36 PM

short

Find your Center Pole

Find Your Center Pole I've been hiring since 1995, and I've rebuilt my team more than once. Every time, I think about putting up a tent. You don't start a tent with the stakes. You start with the cent

Hayk Tadevosyan

Sep 21, 2026 · 8:50 PM

announcement

Price Isn’t Always the Real Objection

We hear this one all the time: “It’s too expensive.” And sometimes it really is about price. Maybe the customer has another option that makes more sense financially. That happens. But I don’t automati

Scott Smith

Sep 21, 2026 · 3:35 PM

short

The First Ten Are Supposed to Feel Bad

Every new team member I've hired goes through the same thing. The first outbound call, their voice gets tight. The first time they ask for the sale, they rush it. The first ten tries feel bad. That's

Hayk Tadevosyan

Sep 19, 2026 · 8:47 PM

discussion

Follow-Up Doesn’t Have to Feel Like Chasing People

I think a lot of opportunities get lost simply because we assume too quickly that somebody isn’t interested. A customer doesn’t answer the phone. They say they need to think about it. They want to tal

Scott Smith

Sep 18, 2026 · 7:27 PM

question

Are you truly utilizing your employees to their full potential?

Are you truly utilizing your employees’ full potential—or have you simply gotten comfortable with what they currently do? Sometimes we get so used to someone being good at their role that we stop aski

Hayk Tadevosyan

Sep 17, 2026 · 8:45 PM

discussion

You Don’t Need More Motivation. You Need a Routine.

You can’t build your production around motivation. Some days you’re going to feel great. You’re making calls, following up, having good conversations and everything feels easy. Other days you’re tired

Scott Smith

Sep 16, 2026 · 2:24 PM

discussion

Make Life Insurance Part of Every Review

A customer review is about more than checking deductibles, updating contact information, or looking at current coverage. It’s an opportunity to ask: Has anything changed? Maybe their income has increa

Hayk Tadevosyan

Sep 15, 2026 · 8:41 PM

discussion

Know How You Learn — Before You Decide You’re “Not Ready”

One thing I’ve learned from training and developing team members is that people don’t all learn the same way. Some people are perfectionists. Before they feel comfortable talking to a customer, they w

Scott Smith

Sep 14, 2026 · 3:34 PM

resource

If you can't see the score, you can't change the game.

Your agency may be busy. But do you know if you're actually winning? Insurance agencies can spend weeks putting out fires, answering phones, servicing customers, and chasing opportunities without ever

Scott Smith

Sep 7, 2026 · 3:09 PM

short

Life Insurance doesn't have to be complicated.

Life insurance doesn’t have to be complicated. If you have a simple prompt for bringing up life insurance, asking the right questions, and making the recommendation, it becomes a natural part of servi

Scott Smith

Aug 31, 2026 · 7:18 PM

question

What motivates you when your numbers aren’t where you want them to be?

Feel free to respond below, I'll give my answer in a new post once reading your answers.